It . "We were only allowed 120 percent credit toward future concerts, not refunds. I purchased two tickets listed on site. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Yes StubHub will offer refunds for canceled events but not postponed events. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. (Not to be confused with a free alcohol section which would have been great). Many events this past month were canceled. After placing me on hold they said, the tech reviewed it and it did show on the website. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I will be putting a hold on my credit card for the tickets and they can fight me. I want my money back I am not thinking about other events that might take place in the far away future. BOSTON . These cookies track visitors across websites and collect information to provide customized ads. Your service is terrible and not worth the fee. My order for $402.19. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I stated that it was not disclosed until after purchase and we went back and forth for a long time. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. What if I never got either? I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. These people are entitled to their money back. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. to see the game on TV? Subscribe for full access to The Hollywood Reporter. I requested refund now, but they didn't reply me yet. All rights reserved. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. You dont get to change the rules to suit you after the fact. I will never use stubhub again. I'm out $282 because stubHub won't stand refund. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Customer service all the way to your seat, 2000-2022 StubHub. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. I purchased tickets to the Olympic gymnastics trials in January 2020. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. Please help me. I purchased tickets to an event that has been postponed twice the second time being indefinite. Stubhub does not accept returns. They said the money had already gone to the seller which is pure BS. At the event, tickets were discovered to be invalid. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Want to pick up my tickets from a UPS store. Olivia Perreault. Purchased 2 tickets to a college basketball game. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. At NO stage did they advertise this game as a TBA or TBC date and time. They said if I disputed it with my CC company they'll cancel my account with them. Who should shoulder those cancellation costs? Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Bonnie cancelled. This cookie is set by GDPR Cookie Consent plugin. This was an unauthorized, unreasonable charge. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. So you don't think it's possible the original buyer got refunded and we just don't know about it? i have attached the information from the venue. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. I purchased tickets for a James Taylor conert and paid for them months in advance. DO NOT let Stub Hub take advantage of you! Remember to provide us with valuable feedback. They had me wait 3 hours to tell me to go scratch. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! Customer service will only take calls for ppl with event in the next 24 hours. The buyer gets refunded fine, but why I am being charged their refund? StubHub has already been targeted by a $5 million lawsuit over the change. never use them again. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. See detailed StubHub customer service rankings, employee comments and much more from our sister site. We're not refunding money at this point,'" Cormier said. Current Ticket Policies: Subject to Change*. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Don't do it! Up the food chain with a supervisor, still nothing. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. I emailed them screen shots proving there was no such disclosure. 2023, Hearst Television Inc. on behalf of WCVB-TV. News Corp is a global, diversified media and information services company focused on creating and distributing . They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. How is this right? No Refund Policy? It also noted that its ability to open discussions with Viagogo has been a part of the decision. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. The festival would issue them a new wristband and cancel the "lost" one. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Just bought tickets. I would advise taking this route to get resolution from StubHub. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Overall awful experience with only one of four tickets received for $500. What is your rescheduled or postponed event policy? The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. When you mess up, that's your problem not stubhubs and not the original sellers. But . YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Thank you StubHub. Stubhub policy on refunds is ridiculous. You will receive an email with instructions on how to receive your refund. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. NEVER again! However, from the date selection to the purchase the date was changed. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Terrible Service! ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. I purchased tickets at the very last minute and got amazing seats. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. How to contact the seller. At NO stage did they advertise this game as a TBA or TBC date and time. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I called customer service right away, but they denied a refund. Now I'm done with them. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. You will enter your community username and new password and done! A lot of tickets sold on stubhub are individual people. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I would like my money back due to a postpond concert hours before the concert. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Hopefully the credit card company will stand up for me. People have to make mistakes all the time and this was a mistake. We waited two hours until they decided to open the door again. I never got any emails about refunds or the fact they canceled the show. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. I notified a chat type person immediately to tell her I made a mistake. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Stubhub is such a ripoff. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. After the switch, you will enter the email address you use to access the community in order to reset your password. This is the most crooked company I've ever dealt with. But by the end of March, refunds were suddenly gone. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. The 3 tickets totaled close to $600. and did I get a refund?!? StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. The game has been changed to Sunday 27th August and we are simply no longer in the UK. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. When I received the tickets it is stamped on them in large lettersStudent ID required! Required fields are marked *. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Now they are saying they will give us a coupon for events canceled. This cookie is set by GDPR Cookie Consent plugin. Honor yours. Terrible customer service. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Tons of others with stub hub purchases were going through the same thing. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? My credit card can do refunds up to 60 days which of course is passed. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. If you call Stubhub they insult you and treat you like crap. if you have any questions please feel free to contact me. Horrible return policy, will never use stubhub again!!!! Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. On or about May 3, 2021, Defendant announced that it would provide Eligible "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Checked my status for my refund on two events. DO NOT BUY FROM THIS COMPANY! With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. if you have any questions please feel free to contact me. Last time I'll probably use StubHub. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. They said outta luck. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I don't want a damn coupon, I want my money back! This evening I was on Stubhub looking for Lakers tickets for January 2016. She said to late sorry. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Stubhub does not accept returns and does not have a return policy. This will now be our default option in Canada and in the US. Overcharged. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. i have tried to call several times but have been on hold >3 hours on 2 occasions. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Site says venue will honor original ticket but when i click on view tickets nothing there! On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Do NOT buy Canadiens tickets from here. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Also how can stubhub charge me $176 when I never received any money for this purchase. Decide on a ticket price and how you will be repaid. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. F**ked up situation. Called back for refund. Managing your orders 43. You will enter your community username and new password and done! We also use third-party cookies that help us analyze and understand how you use this website. All rights reserved. I tried transferring through Wells Fargo and they didn't let me transfer. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. FRACK! Still haven't received refund. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I purchased a Citi field parking pass for Mets opening day. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Will I be able to get a refund . If I don't get a refund soon I'll be reporting theft to PayPal. You should only sell what's actually available. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. It was for a special occasion. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. i have attached the information from the venue. Or choose from the following popular destinations. I would not take a.) Once we have clear actionable next steps, we will be sure to notify our fans via email! But by the end of March, refunds were suddenly gone. Receive a full refund of your purchase 2. Received only one of two tickets in one package. Horrible company. However you may visit Settings to provide a controlled consent. Under normal circumstances, these processes are manageable. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. It does not store any personal data. Analytical cookies are used to understand how visitors interact with the website. Is there any way I can confirm that my Stubhub QR codes are still good? Furthermore, If you have any questions, please do not hesitate to contact us. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. They were for the correct date and time ? We were going just to see one of them. Hi Joan. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Needless to say, I received a full refund. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Concert was postponed to October and was just canceled. It is taking Stubhub about 120 days to process refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I selected a particular date for a Broadway show. After the switch, you will enter the email address you use to access the community in order to reset your password. The event has been passed, and no new date has been posted. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Never Again. How long until my credit card is credited back? Make the best possible case for yourself. Nobody will know until game day. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I just bought a parking pass for an event. 4.6.2020. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge.